For Patients & Visitors
Everything you need for a comfortable, informed visit
Find visitor timings, admission guidance, patient rights and ways to share feedback — all in one place.
Visitor Information
General ward 10:00 AM – 12:00 PM & 5:00 PM – 7:00 PM · ICU 11:00 AM – 12:00 PM & 6:00 PM – 7:00 PM
Only two visitors are permitted per patient at a time. Children under 10 should be accompanied by an adult. Please sanitise hands before entering and carry your visitor pass at all times. Food for patients may be given only with the treating team's approval.
Admission & Discharge
Smooth paperwork, transparent billing
For planned admissions, report to the Admission Desk with a doctor's advice slip, government ID and insurance/TPA cards if applicable. Discharge is typically processed within 2 hours of the discharge order, with a final bill explanation by our billing counsellor and medicines dispensed from the in-house pharmacy.
Patient Rights & Responsibilities
Dignity, transparency and safety — always
You have the right to respectful care, information about your diagnosis and treatment plan, an itemised bill, second opinions, and confidentiality of your medical records. In return, we request you to share complete medical history, follow hospital protocols, and treat staff and other patients with courtesy.
TPA & Insurance Empanelment
Cashless / reimbursement support with empanelled TPAs
Carry a valid photo ID, policy card and referral (if required). Our billing desk will guide you through cashless pre-authorisation.
Patient Stories
“After six years of trying, our very first IVF cycle at Windermere worked. The embryology team kept us informed at every stage and the counselling sessions carried us through the two-week wait. Today we are proud parents.”
R. & S. Dkhar
IVF success after six long years of waiting
“Our daughter was born at 30 weeks and weighed just 1.4 kg. The Windermere NICU team explained every step, allowed us daily kangaroo-care visits, and discharged her at 2.6 kg with a clear follow-up plan. We are forever grateful.”
The Marak Family
Our NICU journey — from 1.4 kg to a healthy baby girl
Feedback & Suggestions
Your voice improves our care
Share a compliment, complaint or suggestion with our Quality & Patient Experience desk. We acknowledge every submission within 48 hours and review them in monthly patient-experience meetings.